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  • May 05, 2022 13:10
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May 05, 2022 13:10
Rene Ordered eight days ago. Shop is not responding. Not even after email. Now I read: shop temporarily closed. Do I have the right to cancel my order and order from another shop?
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  • Catalogue manager
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  • May 05, 2022 13:43
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May 05, 2022 13:43
thorgal57 
If the shop doesn't respond, you can cancel and order from another shop.
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  • Catalogue administrator
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  • May 05, 2022 13:46
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May 05, 2022 13:46
Yes. Even if the seller had responded, a statutory cooling-off period of 14 days (after delivery) always applies. You don't have to give a reason. As a buyer, you cannot receive (negative) feedback.
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  • 55 messages
  • May 05, 2022 16:16
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May 05, 2022 16:16
Yes. Even if the seller had responded, a statutory cooling-off period of 14 days (after delivery) always applies. You don't have to give a reason.

That only applies - I hope - if you buy or sell something commercially?

Here (https://www.consuwijzer.nl/kan-ik-van-de-commissie-af/zit-ik-ergens-aan-vast/wanneer-heb-ik-bedenktijd) becomes explicit Marketplace mentioned as an exception. I hope this also applies to non-PRO shops on LastDodo?

"If you buy something from a private individual, for example via Marktplaats (if a company sells something via Marktplaats, you do have a cooling-off period)"
 
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Rene
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  • May 10, 2022 13:25
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May 10, 2022 13:25
That only applies - I hope - if you buy or sell something commercially?

sucazel , that's right, that only applies if you buy something from a company.
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