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  • January 25, 2023 17:36
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January 25, 2023 17:36
For the moment, all parcel deliverers are behind schedule, so I regularly receive emails from buyers asking why they have to give feedback, but have not yet received anything. It might be a good idea that Lastdodo can only ask for feedback after confirmation of receipt
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jopo
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  • January 25, 2023 18:22
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January 25, 2023 18:22
You have a good point there!
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Rene
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January 25, 2023 19:22
That is not possible because not everyone confirms receipt.

And apart from that: especially if nothing is sent (and therefore nothing is received) we would like feedback to be given.
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  • 1,527 messages
  • January 25, 2023 22:13
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January 25, 2023 22:13
Rene
Then it is best to leave a little longer in between
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Rene
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  • January 27, 2023 14:05
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January 27, 2023 14:05
lordernie
The period after which the request to provide feedback is sent, when shipping within the same country, has now been increased from 3 to 4 working days. Thanks for the suggestion.
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  • 1 message
  • January 27, 2023 20:33
January 27, 2023 20:33
[Moderator - The forum is not for this, you can leave feedback to the shop for that]
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  • 8 messages
  • July 03, 2023 23:12
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July 03, 2023 23:12
I'm sure the feedback on Lastdodo is being tampered with.
How is it possible that a negative review given by me has disappeared after a few days.

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Rene
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  • July 03, 2023 23:26
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July 03, 2023 23:26
desadeleer ,
Your feedback has been removed because the user in question made it plausible that you placed an order with the sole purpose of leaving a negative feedback, after this user had previously given you a negative feedback.
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  • 8 messages
  • July 03, 2023 23:32
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July 03, 2023 23:32
If I place an order and after a month and do not receive an invoice or an e-mail with an explanation, then a negative review is appropriate, I think.
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Rene
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  • July 03, 2023 23:34
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July 03, 2023 23:34
It doesn't make much sense to just place a small order with someone you just had a fight with because they left you a negative feedback the day before, right?
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  • 8 messages
  • July 03, 2023 23:53
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July 03, 2023 23:53
So you just have to know to whom, and then complain how unjustified it is and the negative review is gone.
And certainly not ask the other person's side of the story.
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Rene
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  • July 04, 2023 00:03
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July 04, 2023 00:03
This was a clear case of placing a small order right after you yourself just received negative feedback from the same user. But of course you can always email us with your side of the story. Can be done via the contact form at the bottom of the page.
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  • 8 messages
  • July 04, 2023 09:23
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July 04, 2023 09:23
That you don't think it's strange that a seller who has been a member since 2014 and suddenly does something like this after 512 reviews.
A normal person who takes his task seriously then thinks of I want to know why, especially when you consider that it is no longer free to belong to this club.
Let me give you a brief explanation, after an order of about 2 kg, so hundreds of coins.
After hours of work to prepare the package and send the invoice, the muddled correspondence began in poor English.
What I could conclude was that the shipping costs were too high.
Long story short, after the tone became louder and coarser in his mails I canceled the ordered coins.
Now you have to explain to me where he gets the right to pack someone who spends hours collecting hundreds of coins with an average selling price of € 0.05 each and clearly states in his shop what the shipping costs are, to give that person a negative review. to give.
Moral of the story next time I get an order that I know won't work out, don't respond and certainly don't send an invoice and just don't agree with the negative review that follows.
DEGOUTANT.
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Rene
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  • July 04, 2023 10:28
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July 04, 2023 10:28
desadeleer ,

This last story of yours is about the negative feedback you received yourself. The buyer has a slightly different story, but if you disagree with his feedback, you can message us with your side of the story. We can only do something with this if there is clearly an unjustified feedback.

What the discussion was about before your last comment is that in such a case you should never place a small order out of revenge with the aim of also giving the buyer a negative feedback. That is not allowed and it does not matter whether or not you are a paying user. No one is allowed to.
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  • 8 messages
  • July 04, 2023 11:00
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July 04, 2023 11:00
You know all too well how the fork is now .. I wouldn't know why I should tell my story again .. because I have a suspicion that I can do my story very often here on this forum because that's what you do.. cock cock cock!! But action..zero!! That's why I didn't want to respond to this forum anyway, but since it's so unclear where you can go with a complaint to lastdodo, I did it anyway, which I already regret!! Thank God there is still something like Delcampe where everything is a bit serious and clear, but also not free of course. I'm going to leave it here otherwise I'm going to be rude, thanks for not doing anything, just talk a bit further on your forum.
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Rene
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  • July 04, 2023 11:09
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July 04, 2023 11:09
You hadn't previously objected to his feedback to us, so it's not clear to me what action you expected us to take. The contact form is at the bottom of every page on the site.
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  • July 04, 2023 16:41
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July 04, 2023 16:41
desadeleer Rene
Certain problems are always and everywhere recurring: shipping, communication, delivery time, response. Everywhere. On LD. but also Delcampe, colnect, ebay,... And it also happens with 'pros'.
I call that: the risks of buying and selling at a distance. Do you know a 'watertight' feedback system?
Then make it legal, don't think you will still have to work.
And another thing, a suggestion; with a large order, perhaps wait until the payment is made before preparing it. How big was the problem then?
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  • 8 messages
  • July 04, 2023 17:43
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July 04, 2023 17:43
Waterproof? Isn't necessary "honestly" that's what it's all about, at delcampe you come back to 100% after a year, you know that because it's stated in the regulations.
At Lastdodo you will never get to 100% after the first negative review ... (I didn't after nine years and 512 reviews, five of which were negative ... never reached 100% after the first) unless you know who to contact and he will arrange that for a while. Eastern bloc conditions, in short corruption and friendly politics and, above all, no fixed procedure.
You reluctantly tolerate that because you think it is free, but if you pay a subscription fee, you are entitled to a professional framework.
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  • 8 messages
  • July 04, 2023 18:05
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July 04, 2023 18:05
And Rene that you don't know what action is expected of you says it all.
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  • Catalogue administrator
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  • July 04, 2023 19:55
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July 04, 2023 19:55
desadeleer
The ...... a fair system then?
Don't make me laugh.
For 10 years you have 20 sales every year.
Every year 8 + and 12 - rated negative.
Then you're 'buzzed' every year.
Then you are still there after 10 years.
And you take the buyer in the boat.
And with someone with 99,.. I'm just curious.
Don't advertise here.
But if you then look at why that seller has received 1 negative in 5000 and more, it is usually a laugh.
And your customers won't walk away.
And I don't think 98.8 either.
And that 1.2 is often about the condition...
.
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Rene
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  • July 04, 2023 20:01
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July 04, 2023 20:01
unless you know who you need to be with and they will arrange that for you. Eastern bloc conditions, in short corruption and friendly politics and, above all, no fixed procedure.

desadeleer , Now you really need to stop. You are the one here who, out of revenge, places a small order with the same user right after a negative feedback, with the sole purpose of leaving negative feedback. You should be glad that your account has not been blocked and if you continue like this, it will still happen.

Regarding the procedure: you can send us a message with your view, substantiated by facts. As said, the buyer has a slightly different story than you posted here on the forum.


You reluctantly tolerate that because you think it's free, but it becomes a different story if you pay a subscription fee

That is not true. We don't look at feedback differently because someone pays for a subscription.
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  • 8 messages
  • July 04, 2023 20:32
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July 04, 2023 20:32
I paid € 239.40 - 1 JAN. 2024-1 JAN. 2025
TOP seller - and you want to cancel that agreement?
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  • Catalogue administrator
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  • July 04, 2023 20:36
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July 04, 2023 20:36
I believe you better not challenge Rene like this desadeleer . He's doing it!
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  • Moderator
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  • July 04, 2023 20:46
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July 04, 2023 20:46
I think it would be a good thing if this battle is fought through a PM and not on the forum.
So I'm closing this thread.
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