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  • 23 messages
  • August 12, 2022 12:03
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August 12, 2022 12:03
Order 9606295 dated 3-8-22. 509 items.
Order cancelled.
Keep getting the message: An error has occurred. Please try again.
How can I get the items back in my shop.

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  • Catalogue manager
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  • August 12, 2022 12:21
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August 12, 2022 12:21
jwillaert
The problem has been passed on, due to the holiday period this may take some time.
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  • 23 messages
  • August 12, 2022 12:38
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August 12, 2022 12:38
Fine, thank you. We will wait patiently.
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  • 23 messages
  • August 15, 2022 12:03
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August 15, 2022 12:03
Buyer has left a positive feedback.
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  • Catalogue manager
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  • August 15, 2022 15:25
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August 15, 2022 15:25
jwillaert
Good to hear the buyer got it right.
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  • 22 messages
  • September 09, 2022 09:44
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September 09, 2022 09:44
Hello. I received a large order of 1000 items. the buyer was only willing to give a quarter of the price. That's why I wanted to cancel the order but apparently it doesn't work. can you fix this please
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  • 22 messages
  • September 09, 2022 09:45
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September 09, 2022 09:45
it is about order 9644367

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Morits
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  • September 09, 2022 10:01
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September 09, 2022 10:01
stripkotje
Nice isn't it, order first and then moan about the price and if they don't get their way give neutral or negative feedback...
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  • 22 messages
  • September 09, 2022 10:09
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September 09, 2022 10:09
yes i expect that too
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Rene
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  • September 09, 2022 10:10
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September 09, 2022 10:10
stripkotje ,

Annoying. So you try to cancel the order but it doesn't work? Do you get a certain error message?
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  • 22 messages
  • September 09, 2022 11:15
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September 09, 2022 11:15
no no error message
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Rene
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  • September 09, 2022 11:22
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September 09, 2022 11:22
no no error message

So you change the status of the order to Cancelled:



And then nothing happens? stripkotje
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  • 22 messages
  • September 09, 2022 11:38
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September 09, 2022 11:38
That's right. I tried to cancel one at a time and it worked. unfortunately the customer ordered more than 1000 items which I now need to get back
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Rene
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  • September 09, 2022 12:06
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September 09, 2022 12:06
That's right. I then tried to cancel one at a time and it worked.

That's not actually doing it. We're going to look into it.
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  • 22 messages
  • September 09, 2022 14:29
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September 09, 2022 14:29
ok thanks in advance for the effort
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  • 22 messages
  • September 11, 2022 13:03
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September 11, 2022 13:03
And any progress on resolving this?
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Rene
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  • September 11, 2022 13:08
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September 11, 2022 13:08
stripkotje , We're working on it.
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Rene
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  • September 12, 2022 13:30
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September 12, 2022 13:30
stripkotje , the order should have been canceled now. Have a look.
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Rene
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  • September 12, 2022 13:53
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September 12, 2022 13:53
Order 9606295 dated 3-8-22. 509 items.
Order cancelled.
Keep getting the message: An error has occurred. Please try again.
How can I get the items back in my shop.

jwillaert , this order has now been canceled. Are the canceled items back in your shop?
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  • 22 messages
  • September 12, 2022 20:02
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September 12, 2022 20:02
yes canceled but unfortunately the items are not back in my shop
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Rene
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  • September 12, 2022 21:43
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September 12, 2022 21:43
stripkotje , They are back in your shop but on the date you originally added them to your shop. So not on today's date. This was the first item of the order. Have a look.
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Rene
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  • September 14, 2022 08:56
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September 14, 2022 08:56
stripkotje , were you able to find the returned items in your shop?
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  • September 15, 2022 11:41
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September 15, 2022 11:41
stripkotje , can you please respond?
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  • 22 messages
  • September 15, 2022 12:55
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September 15, 2022 12:55
No they are not back. You think so, but I have offered several ex of some titles. Hence your idea that they have been reinstated. If I look for a restored title of which I had only 1 piece, I can't find it
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Rene
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  • September 15, 2022 13:10
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September 15, 2022 13:10
stripkotje ,

This link goes to the first item from the order that was placed back and this link goes to the last item in your order that was placed back. Otherwise, can you name some items that are in the canceled order that are not back in your shop?
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