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  • 49 messages
  • November 24, 2021 20:46
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November 24, 2021 20:46
The fact that as a customer you cancel an order because you think the postage costs are too high is of course not a problem, but to then still give negative feedback goes a long way in my opinion. Sellers should be better protected here! Feedback should be about the quality of the product and not an irrational response about the amount of the order. The product wasn't even delivered. Strange that a customer can still give negative feedback. Shouldn't this be neutral in this one? After all, the product has not been delivered, so it cannot be assessed. This negative feedback affects our ranking and thus visibility between the different providers. As entrepreneurs, we are therefore unfairly duped in this.
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  • LastDodo Team
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November 24, 2021 20:56
That is not negative feedback but neutral. That doesn't affect your feedback score Keisinho so don't worry too much.
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  • 49 messages
  • November 24, 2021 21:04
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November 24, 2021 21:04
Dear Rene, I had contacted the buyer by phone to explain about the shipping costs, but the telephone conversation was ended abruptly by him. Initially, the customer gave negative feedback. Hence my response above, but the buyer just eventually changed this to neutral. That's fine too  and I know that neutral ratings don't count towards the percentage score. So this topic can be closed as far as I'm concerned. ps. Thanks for your quick response Rene.
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  • LastDodo Team
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November 24, 2021 21:16
Ok, nice that it's solved Keisinho 
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  • Catalogue administrator
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  • November 27, 2021 22:44
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November 27, 2021 22:44
Well considered, it is not solved, because apparently it is possible to give feedback on a canceled order. And although the (non-)buyer has changed his feedback, that does not solve the problem.
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  • LastDodo Team
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November 28, 2021 00:42
The feedback form already states that you are not allowed to give negative feedback if an item is no longer available:



That is a situation that occurs relatively often and we therefore specifically named.
The mentioned situation with regard to shipping costs does not occur very often, so I don't think it is a good idea to name all these kinds of situations on the feedback form.
BigBadWolf 
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November 28, 2021 09:10
Rene BigBadWolf 
A text on the form is meaningless. Just don't send a feedback form anymore if the order hasn't gone through...there's no transaction, so why?
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  • LastDodo Team
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November 28, 2021 10:57
The tricky part is that we can't quite accurately detect whether a transaction went through or not. In the event of non-performance, a seller could simply deliberately not set the order to shipped in order to avoid negative feedback.

In addition, it is also relevant to be able to give feedback to shops that do not respond or do not deliver. Otherwise, other users will not be able to see that no response / delivery has been made.
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  • Catalogue administrator
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November 28, 2021 12:14
Rene
In case of no transaction, no invoice was sent, that's the whole point. It never got around to that...
There has been ONLY an order, otherwise nothing.
strong>Sorry, I use the capital letters to stand out, not to shout
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  • Catalogue administrator
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November 28, 2021 12:21
If I see that someone orders a booklet of €5 or €10 and the postage costs are much higher, I will let them know by email, not by sending an invoice
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  • Catalogue administrator
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November 28, 2021 12:33
Rene 
You can also trace that an order has been undone, because all items have been returned to the shop, which is essential for the seller because otherwise all items have to be added to the shop again by hand, meaningless ...
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  • LastDodo Team
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November 28, 2021 14:25
Morits , you assume that every seller always updates the status, sends an invoice, etc., but that is not always the case.
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  • Catalogue administrator
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November 28, 2021 14:51
Rene 
I just say that no invoice will be sent
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November 28, 2021 14:54
Rene 
When not to send feedback form: if order, no invoice sent, order canceled-> no feedback
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November 28, 2021 14:58
Rene 
Just check all selection criteria. I've been in the software business for almost 40 years. This isn't rocket science. This way you exclude a lot of misery
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  • Catalogue administrator
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November 28, 2021 15:06
Rene 
If you now close the double sliding porte-brisee doors, there might be a cat flap somewhere open, so what...
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  • Catalogue administrator
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November 28, 2021 15:15
You can also edit your post, instead of posting every 5 minutes.
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  • Catalogue administrator
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November 28, 2021 15:16
I know 
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  • 21 messages
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I know that you know.
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19of 19

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